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AgentMySupport · Support assistant

Answers grounded in your help center.

AgentMySupport answers from your help center around the clock, tries the fix first, and raises a Zendesk ticket when a person should step in.

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Free plan, no credit card. Works with Zendesk, Jira, Freshdesk and ClickUp.

Voice on Growth and upMuted · 26s · loops
AgentMySupport demo: a customer says their invoice export keeps failing, the assistant reports the 500 error and offers to report it, the customer agrees and confirms, and support ticket TKT-48213 is created.

Set up · in the admin

  1. Add your help center
  2. Connect Zendesk
  3. Token verified
  4. Route tickets
  5. Turn on support

In action · in your app

  1. Visitor asks
  2. Tries a fix
  3. Zendesk ticket raised

Connect your helpdesk in the admin first, then watch a ticket get raised in the app. Select a chapter to jump.

How it works

Answer and escalate in four steps.

The same steps the demo shows. Select one to jump the clip to it.

  1. Set up

    Add your help center

    Documents → Add from sitemap

    Import help.acme.com from its sitemap. Articles reach Ready in seconds.

  2. Set up

    Connect Zendesk

    Integrations → Zendesk

    Paste an API token, test the connection, and save it.

  3. Set up

    Route tickets, turn on support

    Zendesk → Where tickets go

    Pick the group, then switch on Offer support in the chat.

  4. In action

    Visitors get answers, then a ticket

    Your app

    It tries the fix first and raises a ticket only after the visitor confirms.

Features

Support that fixes first and escalates well.

  • Answers with sources

    Every answer comes from your help center and shows where it came from.

  • Tries the fix first

    Checks the account and retries before it escalates.

  • Ticket with a confirm step

    Visitors approve the ticket. Logs and the conversation go with it.

  • Ticket status in the chat

    Visitors see the ticket status without leaving the page.

  • Honest fallback

    When your docs don't cover it, it says so and logs the question in Unanswered.

  • Spam limits built in

    2 tickets per conversation and 50 per site every 24 hours.

Integrations

Works with your helpdesk.

  • Zendesk Works with
  • Jira Works with
  • Freshdesk Works with
  • ClickUp Works with

Need another helpdesk? AgentActions sends tickets to any HTTP API through your own handler.

Request an integration

Popular with

Teams that use AgentMySupport.

FAQ

Questions about AgentMySupport.

Can't find it? Ask the assistant on this page, it runs on AgentMySite.

Which helpdesks does it work with?

Zendesk, Jira, Freshdesk and ClickUp. Connect one under Integrations, test the connection, then choose where tickets go. Connect a helpdesk

What does a ticket contain?

The visitor's question, a summary of the conversation, the steps the assistant already tried and any logs it gathered, so your team starts with the full picture.

Can I turn support off?

Yes. Switch off Offer support in the chat under Site settings. The assistant keeps answering from your content and stops offering tickets.

Are there ticket limits?

To keep spam out, each conversation can raise 2 tickets and each site 50 every 24 hours.

What if the assistant doesn't know?

It says so instead of guessing, offers a ticket, and logs the question under Unanswered so you can add the missing content.

What counts as a credit?

Every reply is 1 credit. Raising a ticket adds 1 more. Credits and billing

Pay for replies, not seats.

Every reply is 1 credit. Raising a ticket adds 1 more.

  • Voice on Growth and up
  • Free plan to start
See pricing

Read the setup docs.

All docs

Put AgentMySupport on your help center today.

Start free, or try the live demo on your own site first. No credit card.

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