AgentMySite
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For shop merchants

Order help and returns, right on your store.

Shoppers find the right product, get answers from your shipping and returns pages, and start a return with a confirm step. Set it up in minutes.

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Free plan, no credit card. Works on Shopify today.

Voice on Growth and upMuted · 25s · loops
Juniper & Oak sets up the assistant in the admin, then a shopper starts a return for a chipped vase after confirming it.

Set up · in the admin

  1. Add your store policies
  2. Add a returns action
  3. Pick the Shop assistant

In action · on your store

  1. Shopper asks
  2. Checks the order
  3. Confirms the return
  4. Return started

Set up in the admin, then watch it on the Juniper & Oak store. Select a chapter to jump.

How it works

Order help on your store in four steps.

The same steps the demo shows. Select one to jump the clip to it.

  1. Set up

    Add your store policies

    Documents → Add from sitemap

    Import shipping, returns and FAQ pages from your sitemap. They reach Ready in seconds.

  2. Set up

    Add a returns action

    Tools → Add tool

    Register start_return, mark it as mutating and set Require confirmation to Always.

  3. Set up

    Pick the Shop assistant

    Assistant → Assistant type

    Choose Shop, save, and paste one snippet into your theme.

  4. In action

    Shoppers get help on your store

    Your storefront

    It checks the order, answers from your policy, and starts the return after the shopper confirms.

Use cases

Help before and after the sale.

  • Find the right product

    Searches your catalog by intent and matches budget and fit.

  • Answers from your policies

    Shipping, returns and sizing, straight from your own pages.

  • Order status in the chat

    Looks up an order through your own handler, with the shopper's session.

  • Returns with a confirm step

    Starts a return only after the shopper confirms the order, item and reason.

  • A ticket when it needs a person

    Your team gets a Zendesk ticket with the conversation.

  • Voice shopping

    Shoppers can just ask out loud, on Growth and up.

Products it uses

One assistant, the agents you need.

All agents share one admin and one widget.

Integrations

Works with your store.

  • Shopify Works with
  • WooCommerce Works with
  • Zendesk Works with
  • Your order or returns system Connect with AgentActions

Connect your own system with AgentActions: your developer adds one handler, and it runs with the shopper's session.

Request an integration

Trust and guardrails

Safe with your customers and your orders.

  • Answers only from your content It answers from the pages and files you add, and says when it doesn't know instead of guessing.
  • Nothing changes without a yes Actions that change something show a confirm card first, and run only after the person taps Confirm.
  • Hands off to a person When your team should answer, it offers a Zendesk ticket with the summary. It is a ticket, not a live chat.
  • Kept separate per account Content and conversations are isolated per account. The widget runs in a sandboxed iframe, only on your allowed domains.
  • Who processes messages Anthropic, our AI provider, processes visitor messages, the relevant passages and tool results to write each answer. Conversations are stored with your account.

Need a data processing agreement or a security questionnaire? DPA on request.

Read the security model Ask for a DPA

FAQ

Questions about AgentMySite for shop merchants.

Can't find it? Ask the assistant on this page, it runs on AgentMySite.

Which store platforms does it work with?

Shopify, WooCommerce, Magento and BigCommerce. On Shopify you paste one snippet into your theme. Install on Shopify

Does it change my theme?

No. The assistant loads from one script tag and sits on top of your storefront. Remove the snippet and your theme is exactly as it was.

How do order lookups stay private?

The lookup runs in the shopper's own browser session through a handler on your store, and your server checks that the order is theirs. AgentMySite never holds your store credentials. AgentActions

Can it start returns?

Yes, with an action you register. It shows a confirm card with the order, item and reason, and nothing happens until the shopper taps Confirm.

Which plan do I need?

Actions start on Starter, which includes 5 tools. Voice is on Growth and up.

What counts as a credit?

Every reply is 1 credit, and each action, like an order lookup or a return, adds 1 more. Credits and billing

Pay per reply, not per person.

Every reply is 1 credit. Each action, like an order lookup or a return, adds 1 more.

Start on Free. Add order lookups and returns on Starter.

  • Actions from Starter
  • Voice on Growth and up
See pricing

Put order help on your store today.

Start free, or try the live demo on your own site first. No credit card.

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